If you’re having trouble accessing your Medely account, resetting your password is usually the fastest fix. You can also update your password anytime through your account settings. Follow the steps below to get started.
Reset Your Forgotten Password
Reset Your Forgotten Password
🖥️ Start at the Login Page
Go to 🏥 FACILITY LOGIN or 🧑⚕️ PROFESSIONAL LOGIN
Click on "Forgot Password?"✉️ Enter Your Email
Make sure to input the email address linked to your Medely account. If you enter a different one, you will not receive a password reset email for the account in question.🔄 Select "Reset Password"
Select the "Reset Password" button to initiate the process.📬 Check Your Email
Look for an email with a link to reset your password. If you do not see it in your inbox, check your spam or junk folders. You can also search for "Reset Your Medely Password" in your email.🔑 Reset Your Password
Follow the link in your password reset email to create a new password.Important: After resetting your password, please do not try to log in right away.
If clicking "RESET" in the email takes you to your account profile instead of the password reset screen, it means you're still logged in.
To fix this:
Go to Menu > Log Out
Return to the email and click "RESET" again
This will bring you to the correct screen to set a new password.
⏳ Wait a Moment
Your account needs a few minutes to update with your new password. Please allow 3-5 minutes before trying to log in again.🔐 Log In Again
After 3-5 minutes, return to the login page and try accessing your account.
🔐 Password Requirements
Please ensure your password meets the requirements outlined below. If it does not, you will receive an error message and will not be able to save your password.
8-character minimum
1 uppercase letter
1 lowercase letter
1 number
Still Having Trouble Logging In?
Still Having Trouble Logging In?
If you're still experiencing issues, here are a few extra tips:
🌐 Try a Different Browser
Some browsers, like Internet Explorer, may not work well with our site. Try using Chrome, Firefox, or Safari.🔄 Restart Your Browser
Close and reopen your browser, then attempt to log in again.⏳ Reset Your Password Again and Wait Longer Before Logging In
If your account is locked due to too many login attempts, it can take a few minutes to properly unlock itself. Please allow 5-10 minutes to pass after resetting your password before attempting to log in. This is a security feature to prevent immediate unauthorized login attempts.🗑️ Delete Cache and Cookies
If the problem persists, clearing your cache and cookies can help resolve any lingering issues.
Issues Receiving a Reset Password Link
Issues Receiving a Reset Password Link
If you don’t see the reset email in your inbox, please check your spam or junk folders. If it’s still missing, it’s possible you unsubscribed from Medely emails or marked them as spam, which would prevent delivery. For assistance, please contact Customer Support via chat or email.
Change Your Password (While Logged In)
Change Your Password (While Logged In)
You can change your password at any time by following the steps below.
📝 Note
Two-step verification is required for professionals when accessing secure sections of the account, such as updating passwords. Click here for more info.
Facility accounts are not currently required to complete two-step verification.
On Desktop:
Click your initials in the top-right corner
Select Password from the menu
(Professionals only) Complete two-step verification if prompted
Enter your new password
Click Save
On Mobile:
Open the menu and go to Settings
Tap Password
(Professionals only) Complete two-step verification if prompted
Enter your new password
Tap Save
🔐 Password Requirements
Please ensure your password meets the requirements outlined below. If it does not, you will receive an error message and will not be able to save your password.
8-character minimum
1 uppercase letter
1 lowercase letter
1 number
Additional Questions?
Access our guided self-service and chat support options from the chat icon located in the bottom-right corner of medely.com. The Medely Customer Support team is available 5 AM - 5 PM Pacific Time, Monday through Friday, excluding holidays.