We’re here to help answer any questions you might have!

Visit our Help Center! Simply use the search field to find what you're looking for, or browse articles to learn more about Medely.

Hours: 5:00 AM - 5:00 PM Pacific Time, Monday through Friday

Chat support is the fastest way to connect with us, with response times in as little as a few minutes during office hours. Simply select the chat icon in the bottom-right corner of medely.com.

Note: When reaching out via chat, select "Wait for the Team" when prompted to be routed to a team member.

Hours: 5:00 AM - 5:00 PM Pacific Time, Monday through Friday

It’s best to utilize the chat service and in-app resources available to Facilities and Professionals listed above, as most inquiries can be quickly addressed through those channels. If chat and in-app support tools do not address your question, you can email us by clicking the button below.

Hours: 5:00 AM - 5:00 PM Pacific Time, Monday through Friday

For the fastest resolution times, we recommend reaching our Medely Support team from the chat icon in your account during our hours of operation. Our self-service feature can be accessed through our chat messenger 24 hours a day, 7 days a week.

Or, you can email us at [email protected].

If you'd prefer to speak to someone over the phone, we are available from 5:00 AM - 5:00 PM Pacific Time (Monday through Friday). Please note that sometimes we have high call volumes, so if all specialists are busy assisting other callers, we kindly ask that you connect with us via chat (preferred) or leave a detailed message.

(888) 858-7660