We’re here to help and answer any questions you might have!
Welcome to the Medely Help Center. You can quickly find answers to your questions by searching for articles in the search field above.
Hours: 24 hours, 7 days a week
Chat support is the fastest way to contact us, with response times in as little as a few minutes during office hours. Simply click on the chat icon in the bottom-right corner of this page.
Hours: 6am - 6pm PT, Monday - Friday
It’s best to utilize the chat service and in-app resources available to Facilities and Professionals listed above, as most inquiries can be quickly addressed through those channels. If the chat and in-app support tools do not address your question, you can email us by clicking the button below.
For the fastest resolution times, we recommend reaching our Customer Success team from the chat icon in your account. If you'd prefer to speak to someone over the phone, we are available from 9am - 6pm PT (Monday through Friday). Please note that sometimes we have high call volumes so if all specialists are busy assisting others, we kindly ask that you leave a detailed message.