If you’re having trouble accessing your Medely account, resetting your password is usually the fastest fix. You can also update your password anytime through your account settings. Follow the steps below to get started.
Reset Your Forgotten Password
Reset Your Forgotten Password
🖥️ Start at the Login Page
Go to 🏥 FACILITY LOGIN or 🧑⚕️ PROFESSIONAL LOGIN
Click on "Forgot Password?"✉️ Enter Your Email
Make sure to input the email address linked to your Medely account. If you enter a different one, you will not receive a password reset email for the account in question.🔄 Select "Reset Password"
Select the "Reset Password" button to initiate the process.📬 Check Your Email
Look for an email with a link to reset your password. If you do not see it in your inbox, check your spam or junk folders. You can also search for "Reset Your Medely Password" in your email.🔑 Reset Your Password
Follow the link in your email to create a new password using at least eight characters, including one uppercase letter, one lowercase letter, and one number. ⚠️ Important: Do not attempt to log in immediately after resetting your password.⏳ Wait a Moment
Your account needs a few minutes to update with your new password. Please allow 3-5 minutes before trying to log in again.🔐 Log In Again
After 3-5 minutes, return to the login page and try accessing your account.
🔐 Password Requirements
Please ensure your password meets the requirements outlined below. If it does not, you will receive an error message and will not be able to save your password.
8-character minimum
1 uppercase letter
1 lowercase letter
1 number
Still Having Trouble Logging In?
Still Having Trouble Logging In?
If you're still experiencing issues, here are a few extra tips:
🌐 Try a Different Browser
Some browsers, like Internet Explorer, may not work well with our site. Try using Chrome, Firefox, or Safari.🔄 Restart Your Browser
Close and reopen your browser, then attempt to log in again.⏳ Reset Your Password Again and Wait Longer Before Logging In
If your account is locked due to too many login attempts, it can take a few minutes to properly unlock itself. Please allow 5-10 minutes to pass after resetting your password before attempting to log in. This is a security feature to prevent immediate unauthorized login attempts.🗑️ Delete Cache and Cookies
If the problem persists, clearing your cache and cookies can help resolve any lingering issues.
Update Your Password
Update Your Password
You can change your account password at any time by following the steps below:
On Desktop:
Click your initials in the top-right corner of the screen
Select Password from the menu
Enter your new password
Click Save
On Mobile:
Open the menu and go to Settings
Tap Password
Enter your new password
Tap Save
🔐 Password Requirements
Please ensure your password meets the requirements outlined below. If it does not, you will receive an error message and will not be able to save your password.
8-character minimum
1 uppercase letter
1 lowercase letter
1 number
Additional Questions?
Access our guided self-service and chat support options from the chat icon located in the bottom-right corner of medely.com. The Medely Customer Support team is available 5 AM - 5 PM Pacific Time, Monday through Friday, excluding holidays.