If you encounter difficulty accessing your account, a quick password reset will resolve this. See below for step-by-step instructions.

How to reset your password

  1. From the login page, click Forgot Password?

  2. Enter the email address associated with your Medely account. If a different email is entered, you will not receive the password reset email

  3. Click Reset

  4. Check your email and click on the link to reset your password

  5. Attempt to log in once more here

If you continue to encounter issues logging in, here are some troubleshooting steps that might help:

  1. Log in using a different web browser, e.g. Chrome, Firefox, or Safari (our website is not fully compatible with Internet Explorer)

  2. Restart the browser and try logging in again here

  3. Delete your cache and cookies

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