Medely

We’re sorry you’re running into a technical issue. Many common errors can be resolved by updating your app/browser and clearing saved data (cache/cookies), which forces the system to load the latest version correctly.

Step 1: Make sure everything is up to date

Web (browser): Update your browser to the latest version, then refresh the page.

Mobile app: Confirm you’re using the latest version of the Medely app.

Device: Make sure your device’s operating system is up to date.

- Web (browser): Update your browser to the latest version, then refresh the page.
- Mobile app: Confirm you’re using the latest version of the Medely app.
- Device: Make sure your device’s operating system is up to date.

Step 2: Quick troubleshooting (recommended)

Web: Try an incognito/private window or a different browser/device.

Connection: Check your internet connection (try switching between Wi‑Fi and cellular if possible).

- Web: Try an incognito/private window or a different browser/device. 
- Connection: Check your internet connection (try switching between Wi‑Fi and cellular if possible).

If the issue continues, clear your browser’s cache/cookies:

For Chrome, click <a href="https://support.google.com/accounts/answer/32050" rel="nofollow noopener noreferrer" target="_blank">here</a>

For Safari on iPhone, click <a href="https://support.apple.com/en-us/HT201265" rel="nofollow noopener noreferrer" target="_blank">here</a>

For Safari on Mac, click <a href="https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac" rel="nofollow noopener noreferrer" target="_blank">here</a>

For Firefox, click <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow noopener noreferrer" target="_blank">here</a>

For Internet Explorer, click <a href="https://support.microsoft.com/en-us/topic/view-and-delete-your-browsing-history-in-internet-explorer-098ffe52-5ac9-a449-c296-c735c32c8678" rel="nofollow noopener noreferrer" target="_blank">here</a>

- For Chrome, click <a href="https://support.google.com/accounts/answer/32050" rel="nofollow noopener noreferrer" target="_blank">here</a>
- For Safari on iPhone, click <a href="https://support.apple.com/en-us/HT201265" rel="nofollow noopener noreferrer" target="_blank">here</a>
- For Safari on Mac, click <a href="https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac" rel="nofollow noopener noreferrer" target="_blank">here</a>
- For Firefox, click <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow noopener noreferrer" target="_blank">here</a>
- For Internet Explorer, click <a href="https://support.microsoft.com/en-us/topic/view-and-delete-your-browsing-history-in-internet-explorer-098ffe52-5ac9-a449-c296-c735c32c8678" rel="nofollow noopener noreferrer" target="_blank">here</a>

If the issue still persists, delete the app and reinstall it from the App Store/Google Play.

- Force close the app and reopen it.
- Restart your device.
- If the issue still persists, delete the app and reinstall it from the App Store/Google Play.

The exact error message (or a screenshot)

Whether you’re using web or the app

Your device + OS version (iOS/Android or Mac/Windows)

Your app version (if using the app)

- The exact error message (or a screenshot)
- Whether you’re using web or the app
- Your device + OS version (iOS/Android or Mac/Windows)
- Your app version (if using the app)

Follow these steps to resolve common technical errors on the Medely app or website

Troubleshoot Loading, Error Messages, and App Issues

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Troubleshoot Loading, Error Messages, and App Issues

Step 1: Make sure everything is up to date

Step 2: Quick troubleshooting (recommended)

Step 3: Clear cache/cookies (web)

Step 4: If you’re using the app

Still having trouble?